I am working on a Comdial DX-80 that has a day and night autoattendant message. Each one gives an this option "to leave a message for Dept A press 2" If 2 is selected it will announce the correct person it is transferring it to and that extension will ring. But the extension will ring 6...
I am using CAS Lite 4.2 for windows and recently it stopped recording the call data from the Definity. I see the Definity sending the call data to the computer, but it is not recording it in the Immediate Output or in the archieves. Avaya doesn't support this software any longer and I have...
I did have the RESTRICT CALL FWD-OFF NET set to NO in the COS. I also checked the coerage path and verified that the y/n setting for inside and outside calls were the same. What seems to have worked is changing the TRK-TO-TRK TRANSFER OVERRIDE to YES for the COS for this extension. Thanks...
I am trying to set up one extension on our system that will forward the calls off-site to a cell phone. I have setup a remote number and created a new coverage path. When I call the ext internally it works, but if I call the DID number I receive a busy signal. Anyone know what I'm missing?
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