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OK, for all you people who've lost passwords.. I think there's only one way to do it. We did it over the weekend and it's worked, because we used a local company here in Auckland NZ who managed to decipher the password using an array of Spectrum Analysers. It took all weekend, because the...

Still trying to track her down.. obviously this is the easiest way.. we'll see how we go.. jogging her memory that is.. George

sorry guys.. I was way wrong. The tape I was successful with had no password, so it restored OK. The tape with a password? Same issue.. needs a password.. CA USA are investigating, but suspect that a data retrieval company is the best bet.. Back to square one..

As a follow up to my initial query, I now have a resolution for those people who have issues with lost passwords on their Backup Media - session password. Thanks to the good folk/technical support people at CA Australia (yes, they do exist), the solution is relatively simple. It's a wonder why...

The original log files gave nothing away, not even an Error Code. However, I've since reinstalled Arcserve, tried it again, and I've now got a 3814 Error, which means that the password on the media is a bit different to what I'm using.. Now I have to find out what my Predecessor used.. At...

Hi folks.. I'm a newbie here, and I can see that there is a wealth of expertise of Arcserve users onboard. My issue is unusual, in the fact that this should work without a hitch, but it doesn't. Trying to restore using the Backup by Media option, Session ID etc, back to it's original location...