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  1. yoyang

    Calculating data w/in Business Hours and outside of Business Hours?

    Hi Everyone! I'm part of a reporting team that works with a call center. We're trying to measure Service Level Agreements (SLA) for the Call Center. Our business hours are Monday thru Friday from 7:00 am to 7:00 pm but we also log calls outside of business hours (24/7 support for...

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