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We just got response from Aastra regarding this issue. " The issue with some displays on the Dialog 4223 is related to humidity. Most common faults are direct short circuits, leakage current and corrosion. A short circuit is normally noticed directly as it happens. A leakage current is often...

Mdevo, thanks for your reply. I will check firmware and manufacturers dates. I knew there were faulty batches back in 2005 but not that it occured again later on. Many thanks Michel

Hi daddy thanks for your answer. Could you please tell me what is an E/// advise? Is this is sort of notification for problems with telephones within a sort of manufacturers date range? Thanks Michel

Hi there, Our customer got roundabout 5000 Ericsson 4223 phones connected to their MX-One. Since last months lots of telephones are suddenly dying, at least 300 did,and the number is growing. Displays are fading to black- or with black stripes. In some cases after reconnecting the phones to...

Hi Bas & Mundus, We need to spread the calls in an even way. We tried to forward onebox calls using a huntgroup with generic numbers dialing out to different inter-regional locations. This did not work. Then we tried to build acd groups but those acd groupnumbers are not accepted by the...

Hi, We built an IVR in our Onebox. Is there a possibilty of having calls coming out of this IVR (after choises have been made in the menu) being forwarded/routed to 3 different nodes in a way that the callflow is divided on an even basis (i.e. 33,3% each)? We tried a huntgroep with odn's and...

Ok, thanks for your help !

*Dstarng1: Indeed, I like to make a diversion from an extension to an ACD group on busy/no answer using cdini. *whosrdaddy: is it just by using a cdini on the extension or uses BC12 a different method of diversion to an acd group? Thanks! Michel

Hi There, Can someone tell me if there is a solution for putting a CDINI or different call diversion to an ACD group? Thanks for your help. Michel

Hi DUFQI, that's the point i'm posting here. No user trainings are allowed due to budget reasons in this transition. Common problem these days. Unforunately.

Hi there, soon I'll have to operate EMG. Does anyone of you have (or know a place where to download) a file on how to operate EMG to create huntgroups, boss-secretary links,odn/adn's? Just the most general stuff for business use. Thanks for help!

Hi, Maybe strange question but quite soon I need to operate the MD-110 BC 11 with Extension Manager myself. However I did some in the past, I do like to know if some of you can share your (home-made)notes with me regarding operational issues like ODN / ADN, boss-secretary links etc.. Maybe you...

Hi there.. thanks for your response. Currently I'm working with DNA running on windows 2000. I cannot tell what kinda software is gonna be used as everything will be installed on my pc very soon. Furthermore I need to run statistics concerning extensions what are not used for over a month in...

Hi there, I was wondering if somebody could help me with documentation regarding the operation of the Ericsson's Extension manager as I'll have to handle it during my new job. I used to work with Siemens, Nortel and Alcatel but this one got options I'm not aware of. Any help will be...