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I used to work in the service dept. of an Avaya dealer. I can tell you that the only value your switch has is in the equipment. Just like the software on your PC, you buy the switch hardware but you license the software. You are not allowed to transfer that licence to anyone. The new owner...

All manuals can be found at http://support.avaya.com. Avaya has posted PDF versions of all the manuals back to System 75.

Europe, I thought Avaya's policy is the Call Center software release must be within two releases of the MultiVantage (previously known as Definity or Avaya Call Processing) software release, but maybe I'm wrong. I remember this being a hot topic for a while, however. -Arron

Update for MultiVantage 1.1 (aka R11): Avaya Site Administration for MultiVantage is now priced at $0 for new systems and upgrades. The license for ASA would indeed be on a per-PC basis, not a per-switch basis.

I don't know of any way to automate that process using DSA/ASA. Avaya associates and BusinessPartners have access to advanced (and VERY expensive, I might add) software applications that can do this quite quickly.

If you are using ISDN-PRI trunks, the switch sends the answer message to the CO immediately when vector processing starts.

Be aware that your sales rep MUST now order those options. In the pre-R10 world, when your Maintenance Contract and Maintenance Permissions forms were signed, Avaya could dial in and turn them on. With R10, those options must appear on your order so they will be included in the Licence File...

If you want the call to cover when ext. 9 is only on the phone, but not necessarily busy, then you must stroke the "Active:" options on the Coverage Path form to "y". If you don't, it will ring three times on the second call-appr and then go to ext. 10. However, based on...