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Don't forget any legislation issues with this. I'm not sure where you are, so you'll need to investigate locally, but there are laws that dictate how you go about doing this. If you remove the warning tone, it might be necessary (as it is in the UK) to pre-notify at least one party to the call...

Hi, I think this will solve your problem. The way the Import facility works, as you've probably already realised, is that any fields left blank on the import matrix will remain unaffected on the switch. So the result you are currently seeing is correct, just not what you want. What you need...

Hi everyone. Can anyone point me in the direction of a website (or something similar), that can show me the international dialling tariffs from various countries (I'm specifically interested in EMEA). France Telecom have an excellent site, but of course that's just their own rates. I need all...

Hi, CRC is Cyclic Redundancy Check, for detecting and correcting errors on frames. I've copied this from the manual to illustrate: 'When the CRC-4 error checking scheme is used, a CRC bit is encoded as the first position of all the even-numbered frames. CRC-4 is a 4-bit error detection code...

Thanks VLG-711 (catchy name :-) ), I'll look into that.

Thanks Chris, but no, it's not that straightforward. Yes, you can schedule that import, but if you put in several dates/times, you will always be importing the same information, which is obviously no good. The new details file will change every day, and so needs to be manually opened in ASA...

Hi All, hope you can help me out here. I'll try not to be too long-winded on this: Sometime ago I perceived the need to allow the Team Leaders the ability to do very simple admin tasks, such as changing agent names, for example. Bits and pieces like this were taking up too much time for my...