You have an interesting scenerio. If you recently upgraded to Ofc XP or 2003, AND IF the users are responsible for setting their own clients up without helpdesk support, they may have unknowingly "created" datafiles (PST) for the primary mail delivery location. The outlook client...
In the same RULES WIZARD, click the option "Notify me using" then fill in the blank with a short statement you want to see, ie, "Important message from the Front Office".
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