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We've always had to assign just a blank aux-work button, with no RC. 1x gives us trouble if we assign a RC.

... acts like it is going to log in, but won't stay in aux mode. It just logs you out... This almost sounds like your agent is set to use auto-answer, but oneX agent isn't. Check System Settings, Login section, 'CM Auto Answer Support Required'

Wow, Avaya really did fast track that. I think it was just last year that we suggested it to our account team. At that time the dev group hadn't even realized it was an issue. Thanks for the info.

I hope they come up with a better way to handle IP Agent users then. Right now, we have to have dedicated CLAN's for each 'site' so IP Agent users grab the right outgoing trunk group when it establishes the telecommuter service link. ip-network-map won't work for us in this situation as all...

Has anybody else heard of using a 'Set' command to cancel an adjunct route request? I didn't think it would, but I have a vendor that's saying it will. Step 09 Announcement 1234 Step 10 set SA = none add T Step 11 adjunct routing link 1 Step 12 wait 2 seconds hearing ringback Step 13 set SB =...

One of the things we've run in to is IP Softphone. You can't register IP softphone/agent directly to a G450, which can mess with location settings in some circumstances. For example, we have corporate site A with the CLAN's; site B has a G450. Softphone user near site B using VPN...

Almost sounds like CC 'B' is still using the extensions that you're trying to reclaim. You're right though, something still doesn't add up.

Got me curious now - what's the setup? Somebody still using those extensions for IP Agent & not tell you?

Actually, Avaya suggested it to me on a station problem before. Something to do with forcing the rebuilt station to use a different internal identifier - UID I think he called it. If you just delete & immediately rebuild, it grabs the same UID it already had, which may be corrupt in some...

Glad it worked. You're theory sounds decent to me. Part of the system (incorrectly) shows a service link, but yet the new station programming says IP Softphone is not allowed. System then denied registration?

Try deleting the station, build an unrelated dummy station, then rebuild the original station. Then delete the dummy station. Sounds odd, but I've had this fix weird station issues before. It's almost like if you delete, then immediately rebuild, it picks up some old info again. Adding a...

I need to move our 8720's to a new rack (right next to the existing one) and want to make sure it 'should' be as easy as it looks. Plan is to run backups, take pictures & label ALL cables on both servers. Busy out the standby, then shut it down. Move the standby, reconnect, restart & release...

Leave the recovery rule blank on the gateway. That should take care of it for you.

I think it has something to do with whether or not that VDN is being monitored by an adjunct, like Cisco ICM (sometimes still referred to as Geotel) Chris

I use both methods; CF and FTP. Then I copy the FTP'd files to a secure flash drive that I take home with me. The server that is hosting the FTP session is also backed up by our IR group & stored off-site as well. Chris

You can try using 'list usage digit-string xxxx'. Chris

Select Tools>Program Options. Another window should pop up. On the left pane, select Feature Access. The right pane will then show various features you can restrict access/modification to. Should be self-explanatory from here. Chris

I had the same issue with 2.8.3. Rolled back to 2.8 and haven't had trouble since. Chris

We had some weird things going on when I put 2.8.3 on a couple of production phones. Not exactly the same symptoms (they were resetting when users logged in to IC), but they resolved when I went back to 2.8. Chris

1)In the Avaya CM, type "enable filex" This will bring up a screen where you can enter a Login and Password - these will be used when you connect to the board via FTP. Select "N" at 'Secure' to disable sftp. Enter the board location in the space provided. 2) From a PC with the files you wish...