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I am trying to build a designer report using the two table names, haglog and dagent using inputs Agent Group and Date. I am able to get these two table names working together in a single table in Designer, but I would like a single row for each agent. If an agent logs into multiple skills I get...

I have seen this. I always reinstall the application. You can also try running two batch files RegistryDefaults.bat and sReg.bat, but they are normally used for CMS error codes. Good luck!

Can anyone tell me how to get the aux reason codes to work cooperatively with CMS Supervisor? I have added the codes to the one-x agent, but when I change to a different code, i.e., lunch or break, it does not update in CMS Supervisor. It always remains at Aux Default. I am running service pack...

Thanks. I will try the download. I have to find the duplicate to remove it.

How can I find a duplicate email handle if I do not know the mailbox number that has the duplicate. The mailbox number does not have the user's name, so is there a way to display all the email handles of all subscribers in MM. Thanks! Knowledge is only power when you have some!

Has anyone run into not being able to use the '@' character in a VPN password? I got a lot of choices, but this character is not one of them when I press 1 on the keypad. Is this not an allowable character? Should the 46xxsettings file be adjusted somehow? Thanks, Knowledge is power and I...

It is SIP via SES.

Oh I wish it was that easy. Nope, this is already checked. Any other ideas please send them my way. This is one of those off the wall ones.

Ever since we changed from Qsig integration to a SIP integration of our Modular Messaging the transfer out to an extension in the PBX no longer works. Before it would ring the extensions, but now it goes to the extension's voicemail box. We are on CM 4.

Running CM 4.0.4 S8720's. Is there any good docs that will explain each light on the DS1?

I got a weird issue. I have 7 T1s I am trying to turn up with Qwest. I have all 7 wired up to the 120A CSU and the DS1 has a green light which tells me I can see the circuit. When I add the DS1 with any programming whatsoever the green light goes away as if the T1 has disappeared and I get 2 red...

Thanks for the response Kevin.

Does anyone know how to get the CMS Reporting version? Is this not the same as the release version of CMS? We are on 16.2 now, so I am guessing this is the reporting version.

Does anyone know any good links to documentation on CMS and its interaction with Symon Boards? Not having much success online trying to find some installation and troubleshooting docs. New to this arena and trying to support a client is impossible. Thanks!!

Are there Avaya phones that will not work on Avaya IP Agent R6? I have an Avaya 9650 and receive a error msg stating my terminal type is not supported by IP Agent. Any help is appreciated.

Permissions are good. I was hoping not to walk across campus to verify if he is doing it correctly, but that looks like what I am going to have to do. I signed on as this user and added the agent group just fine. Just need to see if it remains. He is complaining it deletes itself or is not there...

Test so please ignore this thread.

I have an issue with a user who is adding an agent group, but the report is missing the next day. Also wondering why when the user adds the agent group it is not global or at least I can't see it when I do a list all. All help is appreciated. Thanks.

I am new to Fujitsu and was wondering how I can view the hardware configuration of the PBX by inputting a command? I am trying to find analog ports, but not sure what's what when I see a lockout list. All help is appreciated.

How can I view the registered users on an AES server? Is there an avaya pbx command?