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  1. M

    Avaya CMS Report based on isplit table (total calls for today with summary)

    ahhh thank you for that. I don't have ODBC connection unfortunately. On the thread you posted, it looks the answer is no. many thanks for replying
  2. M

    Avaya CMS Report based on isplit table (total calls for today with summary)

    hi, hoping someone might be able to help me please. I have created a table which shows multiple skills for today since we opened, and each skill is on a separate row. The skills show Offered / handled / service level / oldest call waiting, amongst other useful data, like agents available...

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