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    Openscape 4000 STMIX Flash

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    Openscape 4000 STMIX Flash

    Hi, Updating the STMIX from the web manager is not working. Still the old firmware exists. I thought using the flash might help. Regards, Alfredo
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    Openscape 4000 STMIX Flash

    Hi, Thanks for your help. We will try this one. This is a good information for us. Regards, Alfredo
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    AP370013 extension could not call Openscape Softgate extension

    Hi Sir, I will try this one. This is very helpful. Thanks alot. Regards, Alfredo
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    Openscape 4000 STMIX Flash

    Yeah, I tried that one but not successfull
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    AP370013 extension could not call Openscape Softgate extension

    All good sir...thank you very much.
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    AP370013 extension could not call Openscape Softgate extension

    ADD-BFDAT:21,HG3570 ,BCHL120,; CHA-BFDAT:CONT,21,HG3570,,,120; CHA-BFDAT:OK,21,YES; ADD-BCSU:MTYPE=IPGW,LTG=1,LTU=1,SLOT=8,PARTNO="Q2343-X ",FCTID=1,LWVAR="0", FCTBLK=21,IPADDR=192.168.0.77,BCHL3570=120,ALARMNO=0,IPMODE=IPV4,DHCPV4=NO, DHCPV6=NO; <dis-bcsu...
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    AP370013 extension could not call Openscape Softgate extension

    do you have configuration for that? sir
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    Openscape 4000 STMIX Flash

    Hi, Anybody knows how to do STMIX flashing. Please let me know if you have any documentation or idea. Regards, ALfredo
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    AP370013 extension could not call Openscape Softgate extension

    ADD-APESU: CCAP,17,192.168.0.78; ADD-APESU: APEGRP,17,17,10,AUTO,APE GRP 17 ,10,10,6,0; ADD-APESU: AP,17,17,20,GROUP;
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    AP370013 extension could not call Openscape Softgate extension

    Hi, We installed Openscape 4000 with Softgate and AP370013 but extensions on both type of cabinnet could not call each other internally. Anybody has an idea why is this happening. Any configuration needed. Please see the configuration below. <reg-sipco; REG-SIPCO; H500: AMO SIPCO STARTED...
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    STMIX Flash-Openscape 4000

    Hi, Do you have the procedure on how to do STMIX flashing or firmware update? Please see attached file. I tried using web manager but still the firmware version does not update successfully. Please let me know if you have any suggestions how to do this. Regards, Alfredo
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    caller id not sending during transfer call

    caller id not sendinng when call is being transferred to a 3rd party pabx, but call forward or acdrt (rtext) functionality is showing
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    Openscape 4000Customer caller ID will be sent to a third party PABX

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    Openscape 4000Customer caller ID will be sent to a third party PABX

    this is right A caller ID should appear in C (3rd party pabx)
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    Openscape 4000Customer caller ID will be sent to a third party PABX

    ]
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    Openscape 4000Customer caller ID will be sent to a third party PABX

    We tried as well to do a test call direct on the agent using hard phone and transferred the call to the 3rd aprty pabx extension, only extension number of openscape 4000 appeared instead of the customer caller ID
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    Openscape 4000Customer caller ID will be sent to a third party PABX

    When an agent makes a consultation call, OS4K currently delivers the agent's extension number to the third-party PABX subscriber. I understand that this is the default behavior. However, in most contact centers, when agents make consultation calls, the customer's CID is delivered to the...

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