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  1. A

    caller id not sending during transfer call

    caller id not sendinng when call is being transferred to a 3rd party pabx, but call forward or acdrt (rtext) functionality is showing
  2. A

    Openscape 4000Customer caller ID will be sent to a third party PABX

  3. A

    Openscape 4000Customer caller ID will be sent to a third party PABX

    this is right A caller ID should appear in C (3rd party pabx)
  4. A

    Openscape 4000Customer caller ID will be sent to a third party PABX

    ]
  5. A

    Openscape 4000Customer caller ID will be sent to a third party PABX

    We tried as well to do a test call direct on the agent using hard phone and transferred the call to the 3rd aprty pabx extension, only extension number of openscape 4000 appeared instead of the customer caller ID
  6. A

    Openscape 4000Customer caller ID will be sent to a third party PABX

    When an agent makes a consultation call, OS4K currently delivers the agent's extension number to the third-party PABX subscriber. I understand that this is the default behavior. However, in most contact centers, when agents make consultation calls, the customer's CID is delivered to the...

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