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I launched the Nortel Voice Mail Manager and did as you suggested, under Auto-Attendant, Lines, Line 061 was set to Answer = Yes, I changed it to Answer = No, and now DN 500 just rings until someone answers or falls into x500's voicemail, as I wanted. Thank you!!!

Does this change take effect immediately? I changed it to Answer mode = Auto, Answer with DISA = N, and then clicked another line and came back just to make sure the settings got saved, and when I call in, I still get the system prompt asking me to enter the extension I wish to call (and fyi...

We don't have an AA/CCR, at least not used since I joined the company. PRI lines all go to x500, and after hours it goes to the general delivery voicemail. We do have a "Voice Applications" module, but I think that is the voicemail system. Your note did give me an idea to double check the port...

When I set Trunk Mode to Supervised, I get the option for Answer mode = Auto, and Answer with DISA = No, but calling in still ends up with a dial tone. Very odd.

Changing Trunk mode between Supervised and Unspr for that line in NRU does not seem to have any effect. When calling through that phone line, it rings once and then I get the dial tone. If I disconnect that line from the demarcation and initiate a call from my tester, I hear the relay in the...

I have a Norstar MICS-XC 7.0 system, to which I want to add an analog line for incoming calls (as we've been having service provider issues with our PRI lines, and we're in a rural area with poor broadband service). When I call into the analog line, it rings once, then goes to a dial tone, and...