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  1. M

    WFM - incorrect volume number of calls

    are you looking at pulse data in WFM? in WFM, can you look at the adapter config and see what folder CMS is dumping files. WFM backs up files in the folder (archive) in adapter logs folder. you can compare data received from CMS. also can you check interval settings on CMS and if it matches...
  2. M

    MS Teams and Verba call recording

    Hi Guys, We have verba system with few issues, im looking for advise and probably consultancy if i can find the right candidate. we are looking to migrate solution from one server to another to see if its server causing issues or someone to help and analyse issues with current system. message...

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