Here is my scenario, I am only making use of 4 out of the 9 reason codes (1-4) and I don't want agents to be able to input a code which hasn't been configured both in the Reason Code Names table or in the CMS dictionary. In my testing I was able to use any of the unnamed codes and it would just...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.