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  1. hymanchen

    Can't tranfer to agent Prompt No Vdu ID

    Need your help! I can transfer to agent via IVR at first,but can't transfer to agent after 30 min,the ivr logs prompt no VDU ID.Recover can transfer to agent when i restart the appserver. IC7.2.3 Ep7.2 AES10.1.3 CM10.1.3 IVR logs: 2024-01-23...
  2. hymanchen

    Avaya ACRA how to enable stereo recording

    dear biglebowski, Update .Download the wav file was stereo format.Enabled the stereo mode only three step. 1.ACRA server Recording management -data source -member groups- select your MR-GROUP to edit-enable stereo recording 2.Recorder server general setup-integration adapters-settings-select...
  3. hymanchen

    Avaya ACRA how to enable stereo recording

    dear biglebowski, Thank you so much! I will continue to try other methods
  4. hymanchen

    Avaya ACRA how to enable stereo recording

    I was restarted all the server .The changed was look like not working. The downloaded audio is still mono, and the search recording has only one wave. ACRA was installed 15.2_2021R1_Published_KBs-15.2.9.836 Thanks for your help!
  5. hymanchen

    Avaya ACRA how to enable stereo recording

    Thanks for reply. Recorder compression mixed mono not enabled. Was the Stereo function need to restart all the servers to make it work?
  6. hymanchen

    Avaya ACRA how to enable stereo recording

    version cm10.1.3 aes 10.1.3 ACRA 15.2 I download the wav file still the mono ,but it had changed to stereo recording.I can't think of a better way to solve this issue. Thanks all.

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