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- Users: DTechNation
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Display call is coming from a Coverage Answer Group on J179s
Hello, On our old 1408s and 1416s, when a call hits our Help Desk coverage answer group it displays "[Number] to Help Desk Group" On the J179, it just shows the Caller ID of the number calling. No difference between a direct call, and a coverage answer group call. Is there a way to display...- DTechNation
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Reporting on a Coverage Answer Group
I used to use Taske software to have visibility into who in a group answered a call from a coverage answer group and reporting on said group. Not sure if that would still work- DTechNation
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Avaya Workplace Issues
Hello, We are running Aura 10.1 with Avaya SBCs On our Workplace Client, we have Push Notifications running via Avaya Cloud for both Android and iOS We are experiencing 2 issues: 1. On mobile, 1 of every 5 calls inbound to the user will show the call, promptly end the call, and immediately...- DTechNation
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Avaya Workplace Issues
Apologies! I will create a post in the CM forum Thank you- DTechNation
- Post #3
- Forum: Avaya: IP Office
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Avaya Workplace Issues
Hello, We are running Aura 10.1 with Avaya SBCs On our Workplace Client, we have Push Notifications running via Avaya Cloud for both Android and iOS We are experiencing 2 issues: 1. On mobile, 1 of every 5 calls inbound to the user will show the call, promptly end the call, and immediately...- DTechNation
- Thread
- Replies: 2
- Forum: Avaya: IP Office
