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- Users: Average Jeff
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Alrt type calls don't show in "list emergency" or on crss-alert button
I know it's been a minute, but this turned out to be something with partition routing. If I leave it on partition routing (original config) then the operators don't get the alert for 911/9911 calls. If I change ARS to go to the same routes that partition routing is using then the alert works...- Average Jeff
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Alrt type calls don't show in "list emergency" or on crss-alert button
dialtonebone: Display locations shows only 1 location. Page 10 on system-parameters features, Allow Crisis Alert Across Tenants = n. Wanebo: I have a phantom/x-port station with a cover path going to remote cover as my cell phone number. Thank you both for your ideas.- Average Jeff
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Alrt type calls don't show in "list emergency" or on crss-alert button
I have a site running R015x.02.0.947.3 and I cannot get the alrt type calls to trigger the crss-alert or show in list emergency. For testing purposes, I have added a new ARS alrt entry for my full cell phone number going to a new route. Since I am remote to the site I have a phantom with a DID...- Average Jeff
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- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
