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Hi, so I'm fairly new to Mitel and recently, I've been trying to figure out how to upload the IVR greeting and make the IVR call flow on the MiVoice Business 10.1 platform. I'm more of an Avaya guy and I haven't really worked too much with Mitel. I'd appreciate it if someone could help me out.

Could someone help me out? I'm kinda desperate at this point.

Also there a way to properly sync the time of the two?

The time's off by like a second or a few. Where do I need to run the command exactly? And if I do run it, will the VM stop?

Hi, So I'm in a bit of a pickle here. Changed the time on the ESXi servers hosting both SMs after which both SMs' security modules started showing as "down" on the SMGR. Thing is, all endpoints are still registered and both security modules are pingable, but even still, the security modules...

Is there a guide for the JEM24 that I could follow? Like something that provides a tutorial of it?

So I want to add speed dials or more call appearances to the JEM24 display, but I've never worked with one previously. Could someone just tell me how to add buttons to the damn thing?

Hi, I'm completely unable to set the date and time on my Avaya IP Office Essential Edition. For some reason, it shows the date as 2/2/2023 and the time is completely off too. When it was 4 PM, it was showing the time as 10 AM. I checked the reachability of the 500v2 to the SNTP server and I...

Is this labelled on the ports? Because I think the ports might not be labelled.

So I came across an old G650 Aura gateway that has cabinets for analog phones. I know which cabinet is A, B, C, etc, but I'm not sure which port is which inside of the cabinet. Could anyone supply me with a diagram or something showcasing which port is 1, 2, 3, 4, etc? I just want to know how...

Hey, Derfloh! So, basically, my secondary server is showing this on port number 7071: Should I just leave the fields empty, click on generate and apply and then restart the server manually?

So basically a certificate went ahead and expired on my server. Now I whenever I click regenerate in the security settings, there's no change and the certificate still shows the same expiration date. How do I regenerate the certificate? Here's a picture of the error that keeps popping up(I...

Hey, Derfloh. I just have one question. If I set everything in the ETSI to 15 channels, would it allow the 15 channel PRI to function properly? Sorry, I just haven't worked with IP Office in a while.

Hey, sizbut. I'm using the universal PRI line type on IP Office. Can't I just set all the values to 15 for a 15 channel PRI? I've attached a screenshot.

So I've got a PRI line setup for 30 channels on my IP Office system, but the PRI's being swapped out for a 15 channel one. How do I configure the line for 15 channels? Do I just change all values that are set to 30 to 15? Also, I noticed that the data channels are also set to 30. Shouldn't...

So I'm building calling rights from scratch(intercom, local, nationwide and mobile+nwd). I think I might have the gist of it. I'll put it down below and tell me what I'm missing and/or where I'm wrong: I'll have to first add route patterns that have the outside line mentioned along with the...

To my knowledge, auto-attendant doesn't really have a particular limit for how long a message could be for the IPO essential edition. Anyone here got any idea as to what the limit is for an audio recording for the IVR?

So I'm not really short code-saavy if that makes sense and I'm really having trouble configuring voicemail for the 500v2. Could someone provide me with a "guide for dummies" as to how I can configure voicemail for an extension?

So I've been kinda getting my hands dirty with Aura a lot lately and I have one question which is how does the CM know which gateway has which PRI card? So when I hit list con all on the CM(Release 10.1), I see MM710BP along with the channels of the card, but my question is, how does the system...

Greetings, I just wanted to ask what would be the easiest way to upload hold music on Avaya Aura and I also wanted to ask what format the music file should be in. Should it be in 8kHz mono? If someone could help me out here and just tell the A-Z procedure, I'd appreciate it immensely!