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It was in the programming of the CallPilot. It was forwarding all the voicemail boxes to the general mailbox. I had to factory restore and re-add the extensions.

Now there is another issue going on. When I press feature 981 the set goes straight to exit. Any ideas? Thanks again for all the help.

The issue occurs with both internal and external callers.

Ok so I tried calling one of the problem extensions from inside the system and rings fine and the gentleman answered. I told him next to let it go to voicemail, after about 9 rings it did. When I logged into the mailbox the message was in general mailbox again.

Thanks for the response. The Mailbox has been initialized but the voicemail still goes to the general mailbox. Could it be where these are 500 number extensions are offsite? I've also attached a screengrab. Thanks again!

Sorry I should have clarified. Any voicemail goes to the general mailbox on those extensions with the ATAs instead of going to the actual extensions. Thanks again!

Hello! I have a customer that has some Nortel ATAs over a T1 to a different location. These extensions are in the 500 range. All the 200 numbered extensions work with them going to the actual extensions. The 500 numbered extensions go to the general mailbox however. Is there any way to...