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Had a retired CBT guy take a look today. He thinks we need to replace the slot, but said we would lose all saved information on the voicemail system...saved VM messages, scripts, etc. Do you know if there is a way to transfer all of this info if the slot is replaced?

Sorry...I have another thread going with all the issues. https://www.tek-tips.com/viewthread.cfm?qid=1825487 I am in Cincinnati, OH. I have someone coming out today to take a look. He's an old programmer for these phone systems. I'm hoping he can give some insight into what may be happening.

Does anyone do service calls that could come to my office to help us resolve our voicemail issues with an Avaya Merlin 4424D+? I can not find anyone that has a clue about these old systems and I need help!

Thank you for the recommendations. I'll give these a try. I'm beyond frustrated with this issue. Voicemail is down again this morning.

Voicemail has been working fine for the past two weeks. Today it decided to quit again. First pic is the box before I had to cut the power to restart it. Second is what it looks like after rebooting the power. It has power, but no lights on the port tree. I just don't understand what...

We have a receptionist answer calls during the day. When she is away from her desk and/or leaves for the evening, we turn on the night service. When the voicemail is not working... The calls are answered but if the caller is transferred to an extension, it just continually rings and does not...

It has been rock solid up until about 6 months ago. I'm not sure what has happened to our service. We are also in an older building and I'm afraid the power is dropping sporadically. Here are a few more pics. There is more space above the boxes than the first pic shows. I'd say 6-8 inches...

That's just it. I don't know what I would take a picture of to show you. The phones are still operating and all lights are still on. This is a system from 2004. It is a dinosaur. Here are a few pics of the equipment. Several times I have gone through the steps of restoring the voicemail...

We have a dinosaur Avaya Merlin Magic phone system. The voicemail has suddenly started acting up. It will stop working with no warning. Phone service is fine, but voicemail just keeps ringing and will not pick up when calls are transferred and you did not dial into it. I have to unplug the...