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  1. patrober

    Business Advocate vs. Skill w/o Business Advocate

    I have agents that are skilled with all EAS skills except for one skill. The EAS skills are set to UCD-LOA. The skill that is not EAS is set to EAD-MIA. All of the skills are set as greatest need and use service objective. The skill that is not EAS is getting answered first. Is there a reason...
  2. patrober

    BusyOut Hunt Group

    I need to change it to an EAS skill. It says object in use when I try to make that change.
  3. patrober

    BusyOut Hunt Group

    I need to make a change to a hunt group and we have multiple agents skilled for that hunt group. Is there any way to busyout a hunt group or put it out of service so I can make those changes without taking all of the agents out?
  4. patrober

    AAS agent and SIP station

    Is there any way to set up an AAS agent with a SIP station? Is there another way to go about this? The sip station shows registered with the CM but not session manager. Every time I call the VDN that routes to the skill, it logs the station off
  5. patrober

    SIP Stations and Experience Portal

    Hi, We're currently switching from H323 over to SIP and we currently have our Experience Portal set up with H323 stations to do some recording of payment calls. The stations are set with set type 7434nd and it automatically logs the virtual agents in. We don't actually have the agents logged in...

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