Search results for query: *

Good idea, here is the config file: Avaya SOE Config File Thank you all for your responses so far, I really appreciate it. Please bear in mind that I didn't set the system up, so I've come into this with zero knowledge! [smile]

We had queue announcements as well, that seems to have turned itself off as well. With that in mind, do you think the out of hours closed message was set up as a queue announcement rather than a voicemail message (given that customers couldn't previously leave messages). In which case how is...

Thanks snowman50, in answer to your points: Yes, MainClosed is set in the NS box Yes, there is a button programmed with the action to "Set HuntGroup Night Service" with Action Data 300. It should also automatically go to night mode every day, which I believe has been set up correctly in the...

I have tried reading the manual/online help/watched YouTube videos... but I can't figure it out. As mentioned, I'm very tech-literate - I can build PCs, code, manage all sorts of IT systems... but phone systems are just on a whole other level... they're completely alien to me! I'm sure it's...

At the moment it's set to "Embedded Voicemail", however I think I tried changing that a few times and not had any luck. I can't see a setting for mailbox mode anywhere

Thanks for the responses, I'm using Avaya IP Office Manager 6.2 and I have opened a copy of the configuration and it says the system name then [4.2(23)]. Under BOOTP it has this file name: ip401ng.bin - not sure if any of that helps at all. I'm not so bothered about getting access to the...

Hello, I have a fairly old system - the IP Office Small Office Edition, which has been rock solid until recently... It used to be set up so that if customers called when it was in night mode then it would play a custom message to say that we're closed... however one day it just stopped doing...