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Establish route based on reference file lookup
Situation: Call reaches ACD, vector/script to cross reference ANI to list in a file (external), apply if...then... logic if ANI is in the list Request: - can this situation be fulfilled via Avaya (communication Mgr, R8, CMS Load: r19Lgd.i)- Miguel O
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- Forum: Avaya: IPOCC (Contact Center for Voice)
