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@ sizbut Perhaps I am confused, when activating a licence, I have been assuming am I activating the licence therefor two ports but am I activating a port? I have always worked on the bases that you can't split the two additional ports?

Thanks sizbut It's not using WebLm PLDS file loaded directly. It's a bit odd, in licences the Additional VM Pro ports are 11 and the server edition is 2. In PLDS they have 7 licences. I would expect the 7 licences to enable 14 ports and then an additional 4 ports for the 2 server licences...

Its a fine switch but been ages since I have done anything on them. Have you defaulted it to remove previous programming? Can you access the switch?

Hi All IP Office server edition running R11.1.3.1.0 Build 34 Wondering if anyone has noticed this? I don't have enough VM Pro port as per the licences look like it enabling 1 port per licences not the expected 2. I know it's wrong as I can see an odd number of VM pro ports which should never...

Unless you have done something odd in the config then it would be the networks causing this. I think it would be good to understand how the network is setup, might be network related. Have you got Keepalives set? Under VOIP on the LAN interface for the phones. This is my default Keepalive...

Are the phones displaying as (SIP Feature) (Is SSA or Monitor) What is the product ID for them?

Where did you enable local tones What the network connection between the phone and system? What are you using to provision the phones? DES? DHCP? or Manul? I assume you factory reset the phones? Are they running the right version?

Sorry not what I asked, where did you enable local tones?

Where did you enable local tones?

IP Office Server edition running R11.1.3.2.0 Build 6, Workplaces is 3.37.0.156 The IPO is in the cloud with managed WAN links to most of the customers sites, some connect via the Internet. Everything about Workplaces (including Presence) is fine with the exception of one site. The site with...

OK I guess I got confused when you said "wants to send out her extension" My advice still stands you need to first check what you are sending if you think the system is configured correctly. How you configure the system also depends on what the carrier is expecting. At a basic level you...

First step Check in monitor to see what you are sending then you will know if you need to look at the system or carrier. Odd that your customer wants to send a caller ID that can't be called back but I guess each to their own. In my experience it's only the lower quality carriers that allow...

I wouldn't recommend it as it would be messy and could be problematic, I guess it depends on hoe many users you are talking about and the call volumes. You could setup virtual users on the IPO for the users s on the other system and then twin the virtual users to the other system users...

I was curious so had a play, I can't get this to pass the "name" forward as part of the twinned call. Trying on R11.1. I suspect it's working be design but you could log it with Avaya you never know your luck.

What are you thinking the "Name" is going to do on the twined call?

I agree with derfloh the backup/restore procedure should work but its challenging. We have done this a few times and, in my experience, its simpler to build the new virtual server and copy the configs over. Quicker in the long run and it gives you a chance to have a cleaner build. Make sure...

Thats because there is no audio path with the soft console. The name is a bit deceptive this is because of its age. You still need a device to process the audio, a hard phone or Workplaces etc

A bit more info in your original post would have been helpful and not a link to another post that we need it read thru and, in this case, it looks like the posted link was a different solution anyway. Perhaps the question should have been something like (Assuming this is the case based on...

What version? Is the trunk SIP? Wondering if you have looked in the help? The outbound depends on a number of factors. If its SIP and you set the URL to Auto it will try and match the incoming route to the user for the outgoing caller id but I find it problematic I always use Internal data...

No Licences required for SMDR. Yes if you have what you need to record calls of a user then Twinned calls will be recorded.