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How to send predefined customer call to direct to the agent (Pritotize) IPOCC
Im looking help for prioritize customer predefined calls to direct to the agent , please help me- ashenj
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- Replies: 1
- Forum: Avaya: IPOCC (Contact Center for Voice)
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Avaya Orchestration Designer
We have call flow its directed to the SKILL - But customer need to remove the skill and forwarded that call to mobile number - Any idea how to do that- ashenj
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
