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AXP - Avaya Experience Portal
Anyone out there using Orchestration/Workstream Automation? Wondering if anyone may have examples of a Orchestration Flow with EWT (Expected Wait Time). Ours was setup by Avaya and the EWT when you call into a queue with no one available states the wait time is 16000+ seconds.- JoaquinC
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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AXP - ANI Routing
Is it possible to route a call based on the caller's ANI like you do with a VRT table? Looking forward to any replies. Thank you!- JoaquinC
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
