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Avaya IP Office - Dial By Name Issue
When we went to Server Edition, it was an upgrade so all the configs were transferred from the Preferred Edition. We already allow callers to dial an extension during the IVR. However, the issue comes when someone enters the Dial By Name menu, doesn't know the person's extension, and the user's...- John Sabo
- Post #3
- Forum: Avaya: IP Office
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Avaya IP Office - Dial By Name Issue
When I first joined my company, we were using Avaya IP Office 8.0 Preferred Edition. On version 8.0, if someone reached the Dial By Name menu and a user didn't have their name recorded, the system would still say "Press 1 to select Extension xxxx." However, since we upgraded to version 9.1 (and...- John Sabo
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- Replies: 3
- Forum: Avaya: IP Office
