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UPDATE: It appears the following changes have resolved this issue: Add the UC Suite url to the "Never Put These Sites to Sleep" option list in the Edge browser Settings/System/Performance segment area. Increase the timer in: C:\Program Files (x86)\NEC\NEC UC Advanced Services\UC Web...

I seem to recall adding a "#" to the end of your offsite transfer telephone number may reduce the transfer connect time............

Thank you Mitel Guy and George3283 for your responses. Recently, the staff have moved to using the Edge browser exclusively. The locale IT personnel like the "preserve resources" feature but have added the UC Suite url to the "Never Put These Sites to Sleep" option list. I will monitor the...

Multiple users are complaining about being logged out of the UC Suite Web Client due to inactivity throughout the day. I have tried changing the timers in: C:\Program Files (x86)\NEC\NEC UC Advanced Services\UC Web Service\UCSuite.ini "ESTimeout and SessionTimeout" but no change was observed...

Hello nftech, What kind of trunks is this SV8100 system using? (SIP, analog.....)

Hello Tinos, I have seen this situation occur when the system memory battery needs replacing. Check the system alarm logs for "low mem batt" Clear out your data in 10-68 click apply, then re-enter the data and see if the info in 14-18 is correct. Replace the battery if needed. I would highly...

Updated Info from Optus - Forerunner Technologies 2/14/25: "With Optus’ 30+ year track record as NEC’s largest distribution partner, we’re uniquely positioned to support your continued success. Effective March 3, 2025, resellers will purchase all NEC products through Optus, including hardware...

Thank you jeremycw. This new development will have the attention of many........

On January 10th 2025, Forerunner Technologies Inc has signed a definitive agreement to acquire NEC’s on-premise Unified Communications (UC) business and related assets in the Americas. Can anyone comfirm that Forerunner will continue to sell and support the NEC SV and SL product lines beyond...

Hello Gkid07 Assuming your settings in 47-18 are correct, make sure the data for 90-11 is entered and you have a valid dns address entered in 90-11 and 10-12-13 / 14. Re-test.

Right, probably the most convoluted, messy exit out of a market I've ever witnessed.(n)

Thank you all for your input. I told the customer that the conversion attempt would be "Best Effort w/ No Guarantees" I haven't heard anything back......🦗

Hello Shaun, Thank you for your response. Would you be able to provide or tell me the firmware version that would be required to register this phone to an on-premise system?

Hello, A customer recently purchased a DT900 ITK-32-LCGS-1 from Ebay and requested that I assist in registering it to their SV9100 CP10. I factory defaulted the phone and attempted to register it the way I register all other IP phones with no success. Is this model of DT900 compatible with a...

Thank you CoralTech. Much appreciated!

Does anyone know if the SV8100 DT300 / DTL-8LD-1 phones (desi-less) will function on a SV9100 CP20? I have a customer that would like to upgrade from the SV8100 and was wondering if their existing phones will work on the SV9100. Thank you for your input.

Hello CoralTech, No evidence of a DOS attack has been detected. The site is not currently using vm to email. Wondering if this could be a symptom of a corrupt SD card / config, not sure....

Sorry CoralTech, I'm not familar with that term. It's an embedded InMail VM

Hello CoralTech. This system uses InMail.

Has anyone experienced an issue with voicemail messages intermittently being delayed from showing up in a vm box and lighting the notification lamp? Example: A message was left at an extetension at 9:00am 3/8/24 but did not show up in the vm box and light the notification lamp until 2:30pm...