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  1. Nij2006

    Send originating CLID when transferring to external number

    Yeah we don't see the transferred number at all.
  2. Nij2006

    Send originating CLID when transferring to external number

    Let me know if you remember what the feature is called.
  3. Nij2006

    Send originating CLID when transferring to external number

    We do get the CLID of the originating caller if it is transferred internally. EC500 also receives the originating CLID. It only happens when we are transferring the call externally. We currently have an Avaya/Teams setup, teams transfers the CLID without any issue,
  4. Nij2006

    Send originating CLID when transferring to external number

    We are having an issue where when we transfer calls to an external number, it will send the CLID of the station that is transferring the call, rather than to callers CLID that is being transferred. Is there a way to modify this? Avaya has been giving us the run around on this issue. We currently...
  5. Nij2006

    Combine duplicates in CMS

    Have also tried making a copy of Historical>Agent>Group Summary Monthly and adding a Split/Skill input, but it doesn't do anything other then let you add the skill. It will still show all hunt group calls.
  6. Nij2006

    Combine duplicates in CMS

    I am trying to edit a copy of report monthly. Original report is under historical>splity/skill>report monthly. We have recently added a location into our PBX to help with remote users. However with the hybrid users if they do half work at home and half work in the office it shows data for them...

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