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  1. Phil.Coe

    UCM Software

    Is anyone here able to send me the UCM module usb tool and ISO file for R9.1. I cant find a sold to number as i am using second hand equipment so unfortunately have no access to the downloads directly through avaya and the company i was using are no longer trading so i am unable to use them as i...
  2. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    Right, I have been a complete fool and entered incorrect details in teh incomming call route field. I have now changed this and all is working fine. Other than feeling a bit stupid for not realising my mistake I am glad the problem is solved. Thanks everyone for your help and input.
  3. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    I have now received the Ring Booster Device and am receiving an adequate voltage ring signal however I still canot get the extensions to ring.
  4. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    There is nothing else answering calls, it does look like the line voltage is to low for the IPO to detect a ring. I ahve now ordered a 'Ring Booster' and awaiting for it to arrive as the nearest place i could get one from in the UK was from Australia. I will update the thread when it arrives...
  5. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    It is indeed an ATM4V2 card. I have tried swapping the card to port 3 and 4 on the system with the same results again. I will get my multimeter on the line tomorrow and see what I can deduct but as tou say I only ha e a digital meter so may not be the best.thanks for the suggestions.
  6. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    I have tried a regular phone in the voice port of the modem and it all rings and works fine. I have also tried replacing the trunk card with a spare leading to the same results.
  7. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    Hi, Thanks for your suggestion. I have just tried that yet still have the same result. I have also tried it in the Source numbers tab of each user with no luck also. Just out of curiosity what should that command do as i am keen to learn as well as solve the issue. Thanks, Phil.
  8. Phil.Coe

    Avaya IP Office 500 V2 Problem With Incoming Calls Not Ringing From Analog Trunk.

    Good Afternoon, Currently having an issue with my avaya IP office 500 with incoming calls. I am running R9.1 and have had no problems until we moved too analog trunks, Let me start by saying i am no expert at these things but am trying to do a favor to a small company to help them out...

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