Thank you for this detailed reply Tanzeem97!!! I really appreciate the clarification and step by step on this and have a better understanding. First of what to look for and how it should look and what is needed. I won't be able to work on this for a couple weeks and in my position, I dont have...
Hey all, I'm trying to setup an Avaya workplace SIP phone with ACD features in CM. I'm currently on Version 3.17.0.65.16. and no matter what I make it being a 9611SIPCC or J179SIPCC, I cant get the features to appear. I don't work on these but maybe once or twice a year if that, and never set...
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