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We are a retirement/nursing home. We occasionally have residents who forget to dial 9 and sometimes also the area code for outgoing calls, and inadvertently call other rooms. When this situation arises, it's often just one resident accidentally dialing one room. For example, at the moment we...

Oh, okay, thanks. I didn't realize that you could use a real extension as a virtual extension on another phone.

They are all digital phones. I know how to create a virtual extension and to add it to a phone. So if I'm understanding what you're saying, the process would be to create a virtual extension and add it to all of the phones I want to ring. Then I'd set the call forwarding for the extension that's...

I work at a nursing home. We have an extension for each nurse's station. However, the nurses aren't always able to answer the phone for various reasons, so we have another employee to assist in answering calls. Right now, each of the nurses' extensions is set to "call forward both ring" to that...