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  • Users: EA069
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  1. EA069

    OSCC Orphaned calls after Agent unavailable

    Hi all, We have a problem sometimes when Agent is unavailable to answer the call, instead of the call going back to the queue for the next available Agent, the call is lost and remains in "orphaned" state. This is what we see in OSCC logs (ph numbers numbers replaced with ******): [2021/09/10...

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