AlohaRoss, thank you so much. We ran an audit both for the non cash and cash transactions and this check came up in the cash transactions. This was a large table, so an auto grat was applied. Separate checks were given, all but 1 were credit cards. The cash check was settled as exact...
Our system mistakenly settled a credit card payment as cash last night and we were unable to correct it and lost the credit card payment information for a very hefty ticket item. It seemingly completely voided the credit authorization. Any ideas or suggestions?
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