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  1. Wisco33

    DTMF Works for Some Callers, Not for Others

    Hey all, I have a customer with a TDA50 and TVA50. They had been up and running without issue for many years and are a small site with 5 DPTs and 3 Lines (Spectrum Coax POTS). However, they recently moved to a new location. We relocated their system and made no programming changes, and...
  2. Wisco33

    Old Call Record Retrieval on TDE200 with PRI

    I have a customer with a TDE200 and Spectrum PRI. They are in a bit of a dyer situation where they need proof that a call had come into their system. For one reason or another, there are some legal and monetary ramifications at stake. Incoming call log for the extension and the ICD Group were...
  3. Wisco33

    TDE Call Reporting?

    I have a customer who is looking for basic call reporting/accounting from their TDE100. They're looking to see incoming and outgoing calls, from individual extensions, ICD Groups, the number called, etc. Back in the day, I was told that PanaLog was the answer to this however they are no longer...
  4. Wisco33

    Login with account Sales on NS700

    I tried that too to no avail but am trying to access the US v9 Is that different?
  5. Wisco33

    Any other good/recommended on-premise systems?

    Hey all, Since Panasonic discontinued, our company- like many, have been pretty much selling hosted services nowadays. There are many great hosted solutions out there, but for some businesses, we feel like an on-premise would still be ideal- whether it be for lack of data cabling, or high...
  6. Wisco33

    NS700 UM with CA; Is there a way to view/manage (listen to, delete, mark as heard, trans)voicemails

    Hello, I have a prospective customer who will be replacing their ShoreTel system with an NS700 (due to licensing issues). They would like to be able to manage their voicemails from their computer screen- more than just the voicemail to email feature. The Outlook plug-in appears to give some...
  7. Wisco33

    NS700 Spectrum/Charter SIP disconnect at exactly 15 minutes

    I have a customer with Charter SIP Trunks and a Panasonic NS700. At 15 minutes exactly, the user is unable to hear the other party, but the other party can hear them. BTS believes it to be either a carrier or firewall issue and the carrier believes it to be PBX or Firewall. Charter's SIP Gateway...
  8. Wisco33

    1 (out of 12) Remote IP Phones Utilizing Media Relay Gateway Having Constant Drops/Reboots

    Hello All, I have a customer with an NS1000 that is utilizing the MRG for their 12 Receptionists, with NT500 series phones at their homes. This has been working fairly well since we implemented the setup about a year ago, with the exception of occasional reboots of the user's ISP equipment...
  9. Wisco33

    5-Site TDE100

    Hello, I have a customer that is moving away from Windstream and switching over to Spectrum for both PRI and internet. The customer has 5 locations that are all on the same PBX, which is located at their main location (let's call it "Site A"). They have a TDE100, with digital phones at Site A...

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