I found this thread thread690-1770684
which says to use "" to clear any existing data on the fields when importing.
This works fine if typed manually on the import screen, but I have hundreds of blanks in various columns I want to clear so I need it to remember the " from the csv file.
I have...
Apologies for the newbie disjointed questions, I've only started looking into this.
We are currently on skill based routing on agents, however I think we should move to Greatest Need instead.
Various parts of Greatest need seem to need Business advocate (which we do not have active), however...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.