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  1. _Steve

    Importing data Avaya Site Administration 6 with blanks

    I found this thread thread690-1770684 which says to use "" to clear any existing data on the fields when importing. This works fine if typed manually on the import screen, but I have hundreds of blanks in various columns I want to clear so I need it to remember the " from the csv file. I have...
  2. _Steve

    Greatest Need Routing

    Apologies for the newbie disjointed questions, I've only started looking into this. We are currently on skill based routing on agents, however I think we should move to Greatest Need instead. Various parts of Greatest need seem to need Business advocate (which we do not have active), however...

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