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Interpreting SMDR record
@Ekster: Thanks for your reply. Based on the SMDR record and the field values as defined in the document you linked to, what I'm hoping to learn is what scenario the record represents. i.e. - is there enough information in the SMDR to confirm if someone answered this call and then transferred...- HealthInfoTech
- Post #3
- Forum: Avaya: IP Office
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Interpreting SMDR record
Greetings IP Office Pro's. My organization received a complaint about an important call that was routed to voicemail (shouldn't have been). I've reviewed the SMDR and I'm not clear on the meaning. I'd like to know if the call was answered, then transferred to voicemail, or if it went there...- HealthInfoTech
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- Replies: 2
- Forum: Avaya: IP Office
