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  1. Neeru S A

    Unable to access trunk through TAC

    Hi everyone[left] I am facing issue while accessing trunk though TAC no. we have 7 location but i m able to access trunk through tac for two location only. while all trunk dial access is set Y and communication is both incoming and outgoing what to do access all location trunk from one site.
  2. Neeru S A

    extn to extn. call issue

    Hi we have avaya cm 8.1 and want to know that if we place an internal call extn to extn but no one receive then it should be drop after certain time or ring. is it possible, if yes then let me know the process.
  3. Neeru S A

    Trunk OOS/FE-PINS-idle

    Hello everyone please let me know what is the issue and how to fix it. 4/30 4 out of 30 is inservice rest in oos/FE-PINS-idle atus trunk 16 Page 1 TRUNK GROUP STATUS Member Port Service State...
  4. Neeru S A

    call getting blank in beetween

    hi there is alot of user facing issue in inbound call centre wherein the call get blank in between of converstion . some time voice is not clear there is echo or robotic voice. what could be the issue.
  5. Neeru S A

    voice is not proper softphone avaya onex

    Hi every one please let me know about below trace what is acceptable jitter value and WC and avg what could be the issue what is the impact. List trace sta 12:15:37 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0 VOIP data from: [172.20.1.233]:2140 12:15:47 Jitter:2 3 4 2...
  6. Neeru S A

    Blank Call hit agent by avp extn..? no Contact no.

    I am working in avaya contact center There is an incident happened frequently that is. Aget got call wich show avp extn instead of customers no.? What is the root couse of that And could you let me know what is the exact function of avp .

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