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Thanks for the info Tommy. I understand the workaround, but you're saying they never found a true fix? It just randomly started working again?

Actually, yes. And it happened at the time of them "making a change". They've since thrown up their arms and said "it's not our issue". We originally lost all outside calling ability, but did regain some functionality after making a change to the IP route in our IP office. Here was their...

All settings are set as you asked, still dead air when calling from an outside line. Unless of course I call my personal extension (which is on DND), and it works perfectly.

Yes, it's a SIP trunk.

Yes, internal call ringing works. The issue is only there when you dial in from an outside line. I see "Leave Default Module" in VMPro, but it doesn't look like there's anything configured. I included a picture in case that helps.

There is a warning under Voicemail Pro client: Administration | General | Voicemail Password, "The current Voicemail password is default and needs to be changed" I went into Security Settings under Manager, but I didn't see a Voicemail account. I don't have to use a password to log into VM Pro...

We have an absolutely perplexing issue. Starting about two weeks ago - none of our Voicemail modules or mailboxes will pickup from external calls. You can see the calls connecting to the VM box through System Status, but the caller only hears dead air. Oddly enough, if I put a deskphone on DND...