Here's an update, I assumed (wrongly) that both my RADs shared the same COS. They do not. Once I figured that out and adjusted the timers in the correct cos it worked out fine.
The one problem that continues is that I have noticed that each of the RADs on a couple of accions in the past 7 days...
I am having a hard time trying to figure out which timer is causing the problem I will describere here. Any help would be greatly appreciated.
I have recently updated the 2nd (and repeated message) from our call center ACD path.
I am on a MItel 3300 using embedded VM as my RAD source.
This...
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