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  1. Michael K

    Customers not staying on hold

    Avaya Aura R18, our agents are reporting that when they place a customer on hold to call another department, once that leg of the call is complete, the customer is presented back to the agent without being taken off hold. Solutions?
  2. Michael K

    Transfer Calls "Complete" disappears

    I have just install 200 9608 IP phones to our upgraded Avaya Aura phone system in our 24/7 call center. The issue that my agents are having is when the agents receive a call that needs to be transferred to another department, they press the soft key for transfer, then dial the department group...
  3. Michael K

    Transfer a Customer call to another department

    Yes, I have the Avaya Aura system.
  4. Michael K

    Transfer a Customer call to another department

    We are not running IP Office.
  5. Michael K

    Transfer a Customer call to another department

    We are running R18 CM with R8.1.2 on all other applications.
  6. Michael K

    Transfer a Customer call to another department

    I tried to perform the task; however,the issue still occurs. The agent loses the ability to press "Complete".
  7. Michael K

    Transfer a Customer call to another department

    I have just install 200 9608 IP phones within our 24/7 call center. The issue that my agents are having is when the agents receive a call that needs to be transferred to another department, they press the soft key for transfer, then dial the department group number for a soft hand-off, after a...

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