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The Avaya tech created a new CSR and had the client regenerate the certificate. This resolved the phones going into TLS alarm. The CSR was used to regenerate a wildcard cert, which ended up breaking all of the servers secure connections. The client ordered a new cert, and we went through the...

Good afternoon, I have a client that recently renewed their GoDaddy certificate and updated the certificate in IPO 11.0.1 server edition. After the certificate was renewed, they found that if a phone was rebooted/lost power/etc., the phone would get stuck at acquiring service. A factory reset...

Jordan.Shaw07, for external callers, they dial the DID. The ICR destination for that number is VM:ConfBridge. Internally, the users dial a short code (Feature = Voicemail Collect | Telephone Number = "ConfBridge"). Then users enter a PIN, transferring them to a Conference Meet Me short code...

BFG9K, I do have admin access to Manager, VMPro, etc. Right now, it's a very basic setup. Currently, when a call comes in to the DID designated for the conference bridge, it is directed to the "ConfBridge" module in VMPro. Internally, they enter a short code and are sent to the same module...

I have a client that has a basic conference bridge. When external callers dial in, they get MOH. However, when internal users call in, they are automatically placed in the meeting. When looking at the call flow, the destination is the same, but the result is not identical. The client would...