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Thank you belevedere. The provider has pointed to our configuration as the problem. A bunch of settings were changed by the tech, and so far, the settings provided do not seem to be the cause as they were just related to the SIP IPs and protocols. Thank you! Appreciate the help. Peter

Good afternoon, We have a DID number into our 8100 that folks can call, enter a password, get a dial tone which they use dial clients. This masks their personal cell phones from those clients and only shows the main number at the facility. This stopped functioning during a recent...

Thanks for the response CoralTech. We did finally figure out the issue and you are pretty much spot on. We had to bring up the graphical representation of the phone on the computer and hit the mic button. Only with 67xx extensions and not the 63xx extensions we tested, which was very strange...

Hey all, As stated in the subject we have set up soft phones through the UC Desktop on the 8100 and it is working perfectly on our 63xx range, but not our 67xx range. On the 67xx range, UC desktop logs in successfully, but audio only flows one way (soft phone user can hear, but not talk back)...