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Nortel4Ever, the AV vendor says the TCU cannot register the SIP extension I added for them. The only thing that works is inbound to the TCU using the SIP line from the IPO. They are not able to send anything back to the Avaya. budbyrd, the AV vendor has brought up some analog options like you...

We have a customer with an Avaya IPO running 11.0.4.4.0 build 6 on essential edition. It's a school and recently renovated and installed a new Rauland TCU paging system. We've been able to page from their Avaya J179 phones through the Rauland system using a SIP line and short code listed below...

@snowman50 These users do have line keys for each line. I removed the key for one number and tested and it worked. Thank you so much for the help!

Bit of an odd one today. I have a customer with an IP Office configured for 8 POTS lines and 16 digital extensions. Incoming call route for each line is simple: hits group 300 MAIN during the day, NIGHT AA at night, and HOLIDAY AA on holidays. A few months back, this customer asked us to...

Update! Instead of including all options in my sub-menu (put 200 out of service, put 200 in night mode, clear night mode on 200, clear out of service on 200, the same 4 options for 201), I simply modified the fallback destination for night on both groups to route to my user that forwards to my...

Critchey, thank you so much for the quick reply. Good to know at least I was on the right track :) Short of upgrading, I suppose I have no other options?

My customer would like remotely change the "answer mode" of their 2 hunt groups. I have set up an auto attendant, called Mode, you can get to by dialing 9 off of any of my other auto attendants. This has 8 options programmed with short codes to change my 2 groups to either night or out of...