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  1. Instructor of Avaya

    CLID as "anonymous"

    Here are some thoughts that might point you in the right direction. I know of two reasons why the FROM header would show sip:anonymous@anonymous.invalid. 1) The first is that somehow "privacy" was invoked. In the traces, look for the SIP header & value: Privacy: ID 2) The more frequent...
  2. Instructor of Avaya

    remove medpro and clan boards

    In the older designs, the CM PROCR interface was deliberately protected from the outside world. The purpose of the CLAN (Control Local Area Network) was to provide a publicly available signaling interface. It provided signaling (H.248, H.323, SIP and others) to devices such as IP phones, and...
  3. Instructor of Avaya

    Certs for SBCE

    Are you trying to install a "root" Certificate Authority certificate (e.g. GoDaddy) or a server/application/identity Cert created specifically for your SBCE? Derfloh is correct that CA certs do not have a key file. However for Identity Certs, the SBCE needs to upload the private key file. So...
  4. Instructor of Avaya

    Looking for Avaya DEFINITY G3csi R6 Tech / Media / Guidance

    I have a few of the very old manuals that I have been keeping for an occasion such as this. Provide me with a shipping address and I'll get them out to you in the next couple weeks.
  5. Instructor of Avaya

    400 Bad Request (No body in polling notify)

    Here's some notes I took from an Avaya solution about ten years ago. =========== Doc ID: SOLN226283 Sequence Extension sends SUBSCRIBE Ev: avaya-cm-feature-status request to ASM then to CM ASM responds with 202 Accepted CM responds with 200 OK CM sends...
  6. Instructor of Avaya

    Avaya ASTA Certification

    Over the years I have downloaded all sorts of collections of Avaya certification exam questions and their answers. Generally, the phrasing of the question and its answers in the dumps are very similar to what is found in the actual exam. However, the answer they identify as being the "correct"...
  7. Instructor of Avaya

    Pull Station and Agent information via API?

    In System Manager (SMGR) there is a really nice reporting capability. To find it, navigate to: Elements >> Reports. Look for the option for Detailed Reports. And look for the options to have the report emailed, and on a reoccurring basis. Chapter 17 of the SMGR Admin guide provides...
  8. Instructor of Avaya

    Avaya CM Release 10 - no command add

    Over the years I have loaded CM probably a couple hundred times. So, I have frequently bumped into that issue, where the "ADD" command is not available. What works for me (which is what it appears you also did) was: 1. From CM's web-based System Management Interface, create a new customer...
  9. Instructor of Avaya

    Avaya Cm 10.2 Feature Buttons Do Not Toggle

    My first suggestion is that you force a reload of the PPM information. (i.e. Reload Complete, or Reload Config). That would help ensure the phone has the correct/current configuration. My second thought is that perhaps you have made a very common administration mistake. Many administrators...
  10. Instructor of Avaya

    SIP phone password best practice

    Neither Communication Manager (for H.323 phones) nor Session Manager (for SIP phones) impose a penalty if a user inputs the wrong credentials too many times when logging into their phone. In other words, a hacker can try new passwords endlessly. Further, there are no alarms or reports about...
  11. Instructor of Avaya

    J189 Dissipation

    You will find your answer on page 12 of this document: Avaya J100 Series SIP IP Phones Overview and Specifications Release 4.1.6 https://support.avaya.com/css/public/documents/101084503
  12. Instructor of Avaya

    CM Duplex with ESS

    The command to invoke fall-back to the CM-main is: enable mg-return The following URLs point to documents that might be helpful. Avaya Aura® Communication Manager Survivability Options Release 10.2.x https://support.avaya.com/css/public/documents/101087592 Administering Avaya Aura®...
  13. Instructor of Avaya

    Can't set SIP signaling group to not add '+'

    I'm guessing that on your SIP Trunk-Group the Service Type is set to Public-Network. Try changing it to Tie. CM assumes that a Public SIP Trunk-group is connecting to the PSTN through a SIP Service Provider. In such cases, the SIP Serviced Provider requires that the Called-number be formatted...
  14. Instructor of Avaya

    vipers across LD networks

    To the best of my knowledge, you CANNOT encrypt your calls to the PSTN. First, the two parties to the phone call must be able to use the same encryption standard. Typically, that is AES (Advanced Encryption Standard) with 256 bits, but there are several choices of encryption standards. So...
  15. Instructor of Avaya

    incoming call from SP

    I understand how easily that sort of mistake can happen--I've made my fair share of 2:00 AM oops. I believe the fundamental problem is that your SBCE is still not applying Topology Hiding to the traffic going to ASM. I'm looking at the Server Flow for KCELL you presented above. It looks...
  16. Instructor of Avaya

    incoming call from SP

    It appears you did the opposite of what I was suggesting. In the Server Flow going to KCELL, the Topology Hiding should be: Default In the Server Flow going to ASM, the Topology Hiding should be: ASM
  17. Instructor of Avaya

    incoming call from SP

    Sorry, I should have been more specific about my suggestion for fixing Topology Hiding. First, put back the line that Overwrites the domain in the Request-Line. You should have two Topology Hiding (TH) statements. The first one, "Default" contains no changes. In other words, the Action for...
  18. Instructor of Avaya

    incoming call from SP

    So, trying to summarize the discussion. Problem: Outgoing calls work, but incoming calls from SP, through SBCE, are being rejected by ASM with the error "407 Proxy Authentication Required". Reason: ASM does not recognize the request as coming from a SIP Entity, namely the SBCE. Background...
  19. Instructor of Avaya

    incoming call from SP

    First, thank you for providing this level of detail. It helps enormously. When Aura Session Manager (ASM) responds with a 407 Proxy Authentication Required response that means that ASM believes it is talking to a SIP endpoint. Essentially ASM is saying "I don't trust you. Prove to me that...
  20. Instructor of Avaya

    SIP Stations unable to make station to station calls

    I notice that the phone numbers contain different quantity of digits. TO: 83459 FROM: 13048483447 In the Communication profiles for your SIP users, did you administer two addresses? In this case you probably need both [ Avaya SIP 13048483459@evoipsip.fbi ], and [Avaya SIP 83459@evoipsip.fbi]...

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