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Hi , we have new business request that they need to send the Real time CMS feed to new host , so they requesting two more sessions. just wanted to know the procedure . do we just need to get the new additional session license from Avaya . or after the license made available , is there...

Hi ... any help folks .. we still have the issue going on

This is happening for multiple users

Yes if we do list monitor we do see extension as we using recording calls

Yes you are very close . Agents use plantronic blackwire headset. They using Avaya one-x agent software It happens randomly.

we are using Media server on MOH we seeing some strange issue - customers are hearing hold music on calls intermittently . on the CM list trace station we do see that Hold and unhold keeping happening back and forth but Agent is not even touching the HOLD button 10:01:46 TRACE STARTED...

Hi sir , I am getting some issue at Blupumkin split report . getting error as below - ******************************** 2022-04-26 06:05:01 INFO transport: Session 3 SFTP ERROR: check the log Couldn't read packet: Connection reset by peer Host key verification failed. 0 row(s)...

we are trying to send the Historical and Agent logs to WFM server . its new integration . we getting the below error. ***************************************************************************************** 2022-04-26 01:05:02 INFO transport: Session 3 SFTP ERROR: check the log Couldn't...

thank you very much for all the help sir .. I got the new session working now

thank you very much sir . my last question - I have edited the /etc/hosts and edited the bp.conf and rta.conf files and added the new verint details . is there anything I should do to take it effect like restart the server anything like that

Thank you sir . there are three places as below . RT_socket RTA-Blue Pumpkin Blue Pumpkin my requirement is to send the Agent and Historical FILE to Verint server for every 30 min interval and also to push the real time Data to Verint on a RTA-BP interface . so I should edit only bp.conf...

I want to update a new Verint server ip for avaya CMS blue pumkin connector any help is much appreciated

We have new Verint server integrated to Avaya AES for recording. but we need to add that server in CMS server in blue pumpkin interface . so that every 30 min the historical and Agent report will be sent to Verint server .

but Agent and customer talk path has no Audio issue , it just not recorded on the Verint. do you think its a media resource issue ? if you think it is please provide me the command to check that .THANK YOU !!

thank you so very much sir , for the great explanation. It took me sometime to understand . the problem we facing here , on a daily bases we have 100+ calls recording with no AUDIO. this is happening for both inbound and outbound calls . Avaya engineer took MST trace and in the trace we can...

Thank you so much for the clear information. Could you help me understand how CTI works. We have couple of CTI links created , so how will i know through which CTI link my station/ agent Id is sending the notification/ data/ events ( I am not 100% sure what CTI links send ) to AES server. How...

Actually it didn't show me anything it is completely balnk

Historical Agent log in and logout report. Something crazy happened here. Verint report shows few agents logged in at 2am on 22 may . So I have been asked how these agents are logged in at 2am

Hi, We have an ongoing issue with agents logging in 2am morning . We are not sure how this is happening...we have " automatically sign into acd server * option unchecked . So is there a way that we can check what time agent logged in from cms supervisor report

thank you sir for the clear information. we have an ongoing issue that , we using Verint server for call recording on the Verint we see around 30 calls per day have no audio on the call records , like totally blank audio but we have the interaction duration captured and all other call details...