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Yeah, our voicemail system was installed in 1998. We are trying to wait as long as possible before replacing it. An interesting update: once the CCR tree is activated, some callers are able to be transferred to the desired location, while others are not able to be transferred after pressing...

Correct: when the caller hears the CCR tree, the list of options appears, but pressing the number they desire does not transfer them to that extension. I have not tried a reboot. Will update after I do. Software version is 4.0.04A.

Thanks again for responding. I have enabled the tree: the CCR that I recorded is read aloud, yet the transfer pathway assigned to each option is not working. Voicemail is set to Yes (Y) Touch Tone Gateway = None Still, the transfer does not work. I appreciate the help.

My mistake: let me be more clear. The caller would press "1 for department A" "2 for department B" etc... The steps I took to record the voicemail greeting are as follows: 1. Press 'feature' and enter '983' 2. Enter the System coordinator Mailbox number and password, then press 'ok' 3. Press...

I've recently become in charge of operating our office's Nortel Norstar phone system. I changed the original voicemail greeting over the holidays to let callers know we were away for a week. Upon returning, I changed the original voicemail greeting back. Here's the problem - when the main...