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Nice can`t read the Bussines Data from Genesys
Hello! Y have a Engage 6.7 with Genesys integration. In Genesys we have routing point and the information from genesys sends the field called "AtributteDnis" to Nice with the routing point information and it comes to the connection manager as DNIS but also as OriginDN. The bad news is that when...- The_Mantis
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- Forum: NICE Systems solutions
