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  1. superlucho13

    IPOCC Outbound-Dialer: How to import, from csv-file, more than two numbers for jobs?

    Hi, Import contact manual Create file: contact.txt CustomerNo Name BusinessPhone BusinessPhone BusinessPhone BusinessPhone BusinessPhone Create file: contact.csv CustomerNo;Name;BusinessPhone;BusinessPhone;BusinessPhone;BusinessPhone;BusinessPhone...
  2. superlucho13

    Make a call from the IPOCC voicemail

    Hi: have the following IVR (attached file), which is called from VM-CC_Play_repeat_delete, by pressing option 4 (new item), make the call to the number that left the message, but once the call is made, a call appears with unknown number in the abandoned calls of the agent. Does anyone know how...
  3. superlucho13

    IVR voicemail IPOCC Call the phone number that left the message?

    Call the phone number that left the message? For example: 1 repeat, 2 delete, 3 save and 4 call the customer
  4. superlucho13

    Voicemail IPOCC 10.1.2.1 - abandoned call agent ?

    When there is not agente logged in, a message is left in the voicemail IPOCC, then a customer calls and does not want to leave the message before hearing the signal, there is no abandoned call in the agent. How can we see that call ?

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