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  1. sdjcca38

    Customizing Avaya CMS r16 Call Profile Daily

    no, its actually using the report writer in CMS
  2. sdjcca38

    Customizing Avaya CMS r16 Call Profile Daily

    Is it possible to customize the "Split/Skill Call Profile Daily" report to allow for multiple skills, multiple dates and multiple sites? I previously received a response from a dhookom but was unable to open the link. I am still trying to accomplish the customization if it's possible.

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